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Michael Romanowski

Phenomenal service. I placed one order online, and then added a few more titles by communicating directly with Therese. Therese has handled everything perfectly, took my payment information over the phone waiting for me patiently to clear the fraudulent activity alerts on my card, shipped the books a day later and and the package made it to Massachusetts in 8 days post mailing.

Therese is extremely helpful, sometimes to a fault. I guess her online popularity and reputation have created extra work for her and made her process all requests at a blazing speed. I’m afraid that with the avalanche of questions I had about additional titles I may have tested her patience and kindness to a breaking point. Hope it’s not the case…